Refund policy

 

Return and Refund Policy

 

Returns

We offer a 14-day return policy. This means you have 14 days from the day your order is delivered to request and complete a return.

Please note that this 14-day return and refund policy does not apply to replacement items.

To be eligible for a return, your item(s) must meet the following conditions:

  • Returned in the original packaging
  • In the same condition as received - unworn, unused, and with all tags still attached
  • Returned complete, with all original components, tools, accessories, and any included materials
  • Accompanied by the receipt or proof of purchase

To begin your return, please contact us at support@wackyventure.com and include in your message the order number (#XXXXX), which product the return request concerns, and the reason for the return. Once your request is approved, we'll send you easy step-by-step instructions on how and where to send your return.

Important Notes:

  • Returns sent to us without prior approval unfortunately cannot be accepted.
  • To qualify for a refund, your return must be initiated and the return shipment, including providing us with a tracking number, must be completed within 14 days of delivery. A return request alone within this period is not sufficient.
  • Return shipping costs to Finland (including customs duties, taxes, packaging costs, and any other related fees) are the customer’s responsibility. If any such fees (e.g., import VAT or customs clearance costs) are charged to us upon receiving the return, they will be deducted from the total refund issued to the customer.
  • All returns originating from outside the European Union (EU) are subject to a 20% return processing and handling fee, which will be deducted from the refund. This fee covers the operational costs associated with international returns, including customs clearance, import-related charges, customs processing fees, handling, inspection, and payment processing. This fee represents a reasonable estimate of the costs incurred in processing international returns. If the actual costs incurred for a specific return significantly exceed this amount (for example due to incorrectly declared shipments or additional charges imposed by the carrier), the excess amount may also be deducted from the refund.

If you have any questions regarding the return process, feel free to contact us at support@wackyventure.com - we're happy to help.

 

Damages and Issues

Please check your item(s) as soon as they arrive, and let us know right away if it's damaged, defective, if you received the wrong item, or if any parts are missing or there are any other issues. This helps us resolve things quickly and smoothly.

To submit a damage or issue claim, please provide a clear description and photos showing the problem.

You have 14 days from delivery to report and complete the claims process.

If your item is damaged, incorrect, or parts are missing, we'll send you a replacement item or missing parts free of charge. If you prefer a refund instead of a replacement, our standard return policy will apply.

To begin a claim, please contact us at support@wackyventure.com and include in your message the order number (#XXXXX), and which product the claim concerns.

Important Notes:

  • Items sent to us without prior approval unfortunately cannot be accepted.
  • Please note that the claims must be initiated within 14 days of delivery. We cannot process claims after this period.

If you have any questions regarding the claims process, feel free to contact us at support@wackyventure.com - we're here to support you.


Exchanges

We don't offer direct item-for-item exchanges, but don't worry - you can still get what you need by following our standard return process.

All exchanges follow the same 14-day timeline as returns.

To be eligible for an exchange, the item(s) must meet the following conditions:

  • Returned in the original packaging
  • In the same condition as received - unworn, unused, and with all tags still attached
  • Returned complete, with all original components, tools, accessories, and any included materials
  • Accompanied by the receipt or proof of purchase

To begin your exchange, please contact us at support@wackyventure.com and include in your message the order number (#XXXXX), and which product the exchange request concerns. Once your request is approved, we'll send you easy step-by-step instructions on how to proceed.

Important Notes:

  • Exchanges sent to us without prior approval unfortunately cannot be accepted.
  • To qualify for an exchange, your exchange shipment must be initiated within 14 days of delivery. We cannot process exchanges after this period.
  • Return shipping costs to Finland (including customs duties, taxes, packaging costs, and any other related fees) are the customer’s responsibility. If any such fees (e.g., import VAT or customs clearance costs) are charged to us upon receiving the return, they will be deducted from the total refund issued to the customer.
  • All returns originating from outside the European Union (EU) are subject to a 20% return processing and handling fee, which will be deducted from the refund. This fee covers the operational costs associated with international returns, including customs clearance, import-related charges, customs processing fees, handling, inspection, and payment processing. This fee represents a reasonable estimate of the costs incurred in processing international returns. If the actual costs incurred for a specific return significantly exceed this amount (for example due to incorrectly declared shipments or additional charges imposed by the carrier), the excess amount may also be deducted from the refund.

If you have any questions regarding the exchange process, feel free to contact us at support@wackyventure.com - we're happy to help.


European Union 14-day Cooling-Off Period

If you're ordering from the European Union, you have the right to cancel or return your order within 14 days.

To be eligible for a return, your item(s) must meet the following conditions:

  • Returned in the original packaging
  • In the same condition as received - unworn, unused, and with all tags still attached
  • Returned complete, with all original components, tools, accessories, and any included materials
  • Accompanied by the receipt or proof of purchase

To begin your return, please contact us at support@wackyventure.com and include in your message the order number (#XXXXX), which product the return request concerns, and the reason for the return. Once your request is approved, we'll send you easy step-by-step instructions on how and where to send your return.

Important Notes:

  • Returns sent to us without prior approval unfortunately cannot be accepted.
  • To qualify for a refund, you must request the return within 14 days of delivery. Requests made after this period cannot be accepted.
  • If your order has already been processed or dispatched before your cancellation request is received or reviewed by our customer support team, the order can no longer be cancelled, as it is already in transit. In such cases, you retain your right to return the order within 14 days of receiving it, in accordance with this return policy, to receive a refund.
  • Return shipping costs to Finland (including customs duties, taxes, packaging costs, and any other related fees) are the customer’s responsibility. If any such fees (e.g., import VAT or customs clearance costs) are charged to us upon receiving the return, they will be deducted from the total refund issued to the customer.

If you have any questions regarding the return process, feel free to contact us at support@wackyventure.com - we're happy to help.

 

Order Changes and Cancellations

We process orders very quickly, and order processing begins immediately after an order is placed. If you wish to make changes to your order, please contact us as soon as possible at support@wackyventure.com.

To ensure fast delivery times, orders are processed and shipped shortly after they are placed. Therefore, we are unfortunately unable to accept order cancellations once the order has been placed. If you change your mind after placing an order, you will need to wait until the order has been delivered and then contact our customer support if you wish to return your order for a refund within 14 days of receiving it, in accordance with our return policy.

Please note:
Once an order has been processed or handed over to the shipping carrier, it can no longer be cancelled or modified. However, you may still return your order for a refund within 14 days of receiving it, in accordance with our return policy.

The customer is solely responsible for reviewing all order details, and ensuring that all shipping information provided at checkout, including the recipient name, street address, apartment/unit number, postal code, city, state/province, country, telephone number, and email address, is complete, accurate, current, and deliverable. We are not responsible for delivery issues, delays, failed deliveries, or losses resulting from inaccurate, outdated, incomplete, or incorrectly entered shipping information provided by the customer.

 

Unclaimed or Undeliverable Packages

If an order is returned to us because it wasn’t picked up, was unclaimed, the recipient refused delivery, or the delivery failed (e.g., the recipient was unavailable or the customer provided incorrect address details), it will not be treated as a standard return or cancellation. In such cases, a 50% deduction will be applied to cover shipping and handling costs, and you will receive a 50% refund of the order value once the item is returned. To be eligible for this partial refund, you must request it within 14 days from the date the item is marked as 'returned to sender.'

 

Incomplete or Incorrect Shipping Information & Missing Customs Details

If an order is placed with incomplete or incorrect shipping information, or if additional details are required from the customer (such as information needed for customs clearance), it is the customer’s responsibility to provide the corrected or missing information upon request.

If the customer fails to provide the required details despite our attempts to contact and instruct them, the shipment cannot be delivered. In such cases, the order will be considered fulfilled from our end, and no refunds will be issued.

 

Wrong Address

The customer is solely responsible for ensuring that all shipping information provided at checkout, including the recipient name, street address, apartment/unit number, postal code, city, state/province, country, telephone number, and email address, is complete, accurate, current, and deliverable. We are not responsible for delivery issues, delays, failed deliveries, or losses resulting from inaccurate, outdated, incomplete, or incorrectly entered shipping information provided by the customer.

If the customer provides an incorrect shipping address and the order has already been dispatched to that address, and the item cannot be retrieved or redirected, the order will be considered fulfilled on our end, and no refund will be issued.

 

Non-Deliverable Addresses

As stated in our Shipping Policy, we are currently unable to ship orders to APO/FPO/DPO military addresses and certain other restricted locations.

If an order is placed using a non-deliverable address, including but not limited to APO/FPO/DPO addresses, freight forwarding addresses, unsupported P.O. Boxes, restricted or sanctioned countries, or remote/high-risk areas not serviced by our shipping partners, we will contact the customer and request an alternative valid residential or business shipping address.

The customer must provide a valid alternative shipping address within five (5) business days of our request.

If no alternative address is provided within this timeframe, the order will be cancelled and a refund will be issued to the original payment method, reduced by a 15% processing and handling fee. This fee reflects reasonable costs incurred at the time of purchase, including payment processing, order handling, and administrative costs.

 

Promotional Items

Any promotional items that were included in your original order must also be returned. If you choose to keep the promotional item(s), the value of those items will be deducted from your refund amount.

 

Delivery Delays and Lost Shipments

Once your order has been processed and shipped, the estimated delivery timeframe is 5–10 business days. However, deliveries may occasionally be delayed due to customs procedures, local courier handling, holiday season congestion, exceptional local strikes, labor disputes, or severe weather conditions. These are external factors beyond our control, and we cannot be held liable for delays resulting from such third-party events.

Please note that the stated delivery time of 5–10 business days is an estimate based on average delivery times and not a guaranteed delivery timeframe. Refunds are not issued due to delivery delays that fall outside the estimated delivery timeframe.

If your order has not arrived within 60 calendar days from the order date, or if the shipment is confirmed lost earlier by the shipping carrier, we will reship the item(s) at no additional cost.

If a shipment is marked as delivered by the carrier, including timestamp, GPS confirmation, or proof of delivery (photo), the package will be considered successfully delivered. If the customer claims non-receipt, the customer must provide a Non-Delivery Certificate (NDF) issued by the carrier. This document must be requested directly from the carrier and submitted to us for review.

Delivery to the shipping address provided by the customer shall constitute successful performance of our delivery obligation, regardless of whether the customer later claims that the address was outdated, no longer occupied, previously used, entered incorrectly, or otherwise unsuitable for receiving the shipment.

 

Shipping Protection

Shipping Protection is an optional service that provides coverage for packages that are lost, damaged in transit, or confirmed stolen after delivery, subject to the terms and conditions below.

By purchasing Shipping Protection, you agree to the following:

1. Coverage Scope

Shipping Protection applies only to:

  • Packages confirmed as lost in transit by the carrier
  • Items damaged during shipping (photo proof required)
  • Packages marked as delivered but reasonably believed to be stolen after delivery

2. Delivery Confirmation

If a shipment is marked as delivered by the carrier, including timestamp, GPS confirmation, or proof of delivery (photo), the package will be considered successfully delivered.

If a shipment is marked as delivered but no proof of delivery photo is available and the customer claims non-receipt, the customer must provide a Non-Delivery Certificate (NDF) issued by the carrier. This document must be requested directly from the carrier and submitted to us for review.

3. Theft Claims Requirements

Claims for stolen packages must include verifiable supporting documentation. This may include:

  • A police report or official case number
  • A carrier investigation report
  • A signed written statement confirming non-receipt

We reserve the right to deny claims that lack sufficient evidence.

4. Claim Timeframe

All claims must be submitted within 14 days of the marked delivery date. Claims submitted after this period may not be eligible.

5. Resolution

Approved claims will be resolved by reshipping the original item(s) at no additional cost.

Refunds or store credits are not provided under Shipping Protection.

6. Exclusions

Shipping Protection does not cover:

  • Incorrect or incomplete shipping addresses provided by the customer
  • Packages delayed in transit
  • Orders marked as delivered where no supporting evidence of theft or non-delivery is provided
  • Cases where the recipient refuses to cooperate with the carrier investigation


7. Non-Refundable Fee

The Shipping Protection fee is non-refundable under all circumstances.


We reserve the right to review and assess all claims on a case-by-case basis in accordance with this policy.

 

Store Credits and Gift Cards

Store Credits and Gift Cards are valid for 12 months from the date of issue and can be used by logging into your customer account. Purchases made using Store Credit or Gift Cards are non-refundable in cash. All refunds for such purchases will be re-issued as Store Credit. Store Credits and Gift Cards cannot be exchanged for money.

 

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, refunds will be processed within 10 business days of receiving the returned items and credited to your original payment method. Please note that additional time may be required for your bank or payment provider to process and post the refund.

Please note that any shipping costs, customs clearance fees, or Shipping Protection services associated with your order are non-refundable.

If your order included any discounts (such as bundle offers, quantity discounts, or promotional codes), and part of the order is returned, the order will be recalculated based on the items kept. Any discounts applied to the original order may no longer apply if the remaining items do not meet the original promotion conditions. The refund amount will be calculated by subtracting the full list price (at the time of purchase) of the items kept from the total amount originally paid.

All returns originating from outside the European Union (EU) are subject to a 20% return processing and handling fee, which will be deducted from the refund. This fee covers the operational costs associated with international returns, including customs clearance, import-related charges, customs processing fees, handling, inspection, and payment processing.

This fee represents a reasonable estimate of the costs incurred in processing international returns.

If the actual costs incurred for a specific return significantly exceed this amount (for example due to incorrectly declared shipments or additional charges imposed by the carrier), the excess amount may also be deducted from the refund.

If more than 10 business days have passed since your refund was approved and you haven’t received it, please contact us at support@wackyventure.com.


Non-Refundables

Please note that shipping fees, customs clearance charges, and Shipping Protection are non-refundable under any circumstances.

Gift Cards are non-refundable. Additionally, purchases made using Gift Cards or Store Credit are not eligible for cash refunds. Any refunds for purchases made with Gift Cards or Store Credit will be issued as Store Credit only.

 

Replacement Items

If a replacement item is shipped to you free of charge for any reason, no further refunds or returns will be accepted for either the original item or the replacement item. However, if you receive a faulty or incorrect replacement item, we will send you a new replacement free of charge.

 

Non-Compliant Returns:

Returns that do not meet our return policy — including, but not limited to, returns submitted or shipped after the 14-day period, used items, items intentionally manipulated or damaged by the customer, products returned incomplete (e.g., missing included tools or accessories), or items returned without original packaging — are not eligible for a refund.

We are not obligated to return these items back to you unless you request it and agree to cover the return shipping costs, including any applicable customs duties, taxes, packaging costs, and other related fees.

If you send a return to us with incorrect or incomplete address details and it does not arrive as a result, we will not issue a refund for the undelivered or lost return, nor reimburse any additional shipping-related costs. Similarly, if the return is lost by the carrier during transit, we are not liable for the loss — customers must file a claim with the shipping provider for compensation.

 

Dispute Resolution and Chargebacks:

Before initiating any payment dispute, or chargeback (e.g., through your bank, credit card provider, or PayPal), we strongly encourage you to contact us directly. Most issues can be resolved quickly and amicably through our customer service.

All chargebacks initiated by the customer through banks, credit card companies, PayPal, or any other payment processors—without first contacting us to resolve the issue or following our return/refund process—are considered a breach of our terms and conditions.

If a chargeback is filed in relation to a legitimate and fulfilled order, and the product is not returned:

  • The full amount of the reversed transaction will be treated as an outstanding debt owed by the customer.
  • A fixed recovery fee of $40 USD will be added to cover administrative and collection-related costs.
  • The unpaid debt may be transferred to a third-party debt collection agency or pursued through legal proceedings.

We reserve the right to take legal action to recover the full amount, including interest and legal expenses.

By placing an order on our website, you confirm that you agree to our return and refund policies and commit to resolving any disputes directly with us before initiating a chargeback.

 

Force Majeure (Events Beyond Our Control)

We are not responsible for shipping delays or failure to deliver orders caused by events beyond our reasonable control. These may include, but are not limited to, natural disasters, pandemics, labor strikes, transportation disruptions, customs delays, government actions, war, civil unrest, or similar unforeseen circumstances. In such cases, any delay or failure to fulfill or deliver orders does not entitle the customer to compensation, order cancellation, or a refund.

 

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these terms and policies.