Shipping policy

 

Shipping Policy

General

WackyVenture Store sells products to individuals worldwide. These shipping terms apply to ordering products from our online store and corresponding deliveries.

We reserve the right to unilaterally change the shipping terms from time to time, so please review the shipping terms each time before placing an order.

 

Products and Product Prices

The features and prices of the products in our online store are presented alongside each product description. We reserve the right to change prices and shipping costs, so please check the prices at checkout before confirming your order.

The prices displayed on our site include value-added tax (VAT) for purchases made within the European Union (EU). For customers outside the EU, the prices shown are tax-free. In rare cases, your country’s customs office may charge additional import fees, duties, or taxes. These are determined by your local authorities and are your responsibility. We are not liable for delays due to customs procedures. If you fail to pay duties or taxes and the shipment becomes undeliverable, you will not receive a refund. The order will be considered complete from our end.

If a shipment requires additional customs clearance information or identification details (such as with deliveries to South Africa), and the customer does not provide the required information despite our requests and instructions, the parcel cannot be delivered. In such cases, the order will be considered fulfilled from our end and no refunds will be issued.

  

Shipping Costs

Shipping costs depend on the total value of the order and will be automatically added to the total amount. You can view the shipping costs for your order in your shopping cart before confirming the order.

 

Ordering and Contract

You can order products from our online store by adding them to your shopping cart, confirming the order, and paying for the contents of the shopping cart. By placing an order with us, you are required to have read and committed to the current shipping terms. You understand that the order you place and confirm is binding and creates a contract between us according to these shipping terms, except as later mentioned regarding the right of withdrawal.

The customer is solely responsible for ensuring that all shipping information provided at checkout, including the recipient name, street address, apartment/unit number, postal code, city, state/province, country, telephone number, and email address, is complete, accurate, current, and deliverable. We are not responsible for delivery issues, delays, failed deliveries, or losses resulting from inaccurate, outdated, incomplete, or incorrectly entered shipping information provided by the customer.

 

Payment and Payment Methods

You can pay for your order using the payment methods described on the website and available in the shopping cart.

 

Order and Payment Confirmation

After a successful order, you will receive an order confirmation via email, so please provide your email address when placing the order. The order confirmation also confirms the payment method used.

If, for any unexpected reason, we cannot confirm your order, we will notify you by email as soon as possible.

 

Delivery Method

We will deliver your order using one of the delivery methods mentioned on our website.

 

Delivery Delays and Lost Shipments

Once your order has been processed and shipped, the estimated delivery timeframe is 5–10 business days. However, deliveries may occasionally be delayed due to customs procedures, local courier handling, holiday season congestion, exceptional local strikes, labor disputes, or severe weather conditions. These are external factors beyond our control, and we cannot be held liable for delays resulting from such third-party events.

Please note that the stated delivery time of 5–10 business days is an estimate based on average delivery times and not a guaranteed delivery timeframe. Refunds are not issued due to delivery delays that fall outside the estimated delivery timeframe.

If your order has not arrived within 60 calendar days from the order date, or if the shipment is confirmed lost earlier by the shipping carrier, we will reship the item(s) at no additional cost.

If a shipment is marked as delivered by the carrier, including timestamp, GPS confirmation, or proof of delivery (photo), the package will be considered successfully delivered.

If a shipment is marked as delivered but no proof of delivery photo is available and the customer claims non-receipt, the customer must provide a Non-Delivery Certificate (NDF) issued by the carrier. This document must be requested directly from the carrier and submitted to us for review.

 

Shipping Protection

Shipping Protection is an optional service that provides coverage for packages that are lost, damaged in transit, or confirmed stolen after delivery, subject to the terms and conditions below.

By purchasing Shipping Protection, you agree to the following:

1. Coverage Scope

Shipping Protection applies only to:

  • Packages confirmed as lost in transit by the carrier
  • Items damaged during shipping (photo proof required)
  • Packages marked as delivered but reasonably believed to be stolen after delivery

2. Delivery Confirmation

If a shipment is marked as delivered by the carrier, including timestamp, GPS confirmation, or proof of delivery (photo), the package will be considered successfully delivered.

If a shipment is marked as delivered but no proof of delivery photo is available and the customer claims non-receipt, the customer must provide a Non-Delivery Certificate (NDF) issued by the carrier. This document must be requested directly from the carrier and submitted to us for review.

3. Theft Claims Requirements

Claims for stolen packages must include verifiable supporting documentation. This may include:

  • A police report or official case number
  • A carrier investigation report
  • A signed written statement confirming non-receipt

We reserve the right to deny claims that lack sufficient evidence.

4. Claim Timeframe

All claims must be submitted within 14 days of the marked delivery date. Claims submitted after this period may not be eligible.

5. Resolution

Approved claims will be resolved by reshipping the original item(s) at no additional cost.

Refunds or store credits are not provided under Shipping Protection.

6. Exclusions

Shipping Protection does not cover:

  • Incorrect or incomplete shipping addresses provided by the customer
  • Packages delayed in transit
  • Orders marked as delivered where no supporting evidence of theft or non-delivery is provided
  • Cases where the recipient refuses to cooperate with the carrier investigation


7. Non-Refundable Fee

The Shipping Protection fee is non-refundable under all circumstances.


We reserve the right to review and assess all claims on a case-by-case basis in accordance with this policy.

 

Non-Deliverable Addresses

We are currently unable to ship orders to APO/FPO/DPO military addresses.

If an order is placed using an APO/FPO/DPO address, we will contact the customer and request an alternative residential or business shipping address. The customer must provide a valid alternative shipping address within five (5) business days of our request.

If no alternative address is provided within this timeframe, the order will be cancelled and a refund will be issued to the original payment method, reduced by a 15% processing and handling fee. This fee reflects reasonable costs incurred at the time of purchase, including payment processing, order handling, and administrative costs.

We also reserve the right to refuse or cancel orders that include:

  • Freight forwarding addresses
  • P.O. Boxes (if not supported by the selected carrier)
  • Addresses located in restricted or sanctioned countries
  • Remote or high-risk areas where delivery is not supported by our shipping partners

In such cases, we will notify the customer as soon as possible and request an alternative valid shipping address. The customer must provide the alternative address within five (5) business days of our request.

If no alternative address is provided within this timeframe, the order will be cancelled and a refund will be issued to the original payment method, reduced by a 15% processing and handling fee. This fee reflects reasonable costs incurred at the time of purchase, including payment processing, order handling, and administrative costs.

 

Limitation of Liability

WackyVenture Store is not liable for any indirect or direct or other damages related to the order, delivery, or product, except to the extent that mandatory provisions of consumer protection law or other mandatory law have otherwise determined regarding that damage.

 

Force Majeure (Events Beyond Our Control)

We are not responsible for shipping delays or failure to deliver orders caused by events beyond our reasonable control. These may include, but are not limited to, natural disasters, pandemics, labor strikes, transportation disruptions, customs delays, government actions, war, civil unrest, or similar unforeseen circumstances. In such cases, any delay or failure to fulfill or deliver orders does not entitle the customer to compensation, order cancellation, or a refund.

 

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these terms and policies.