Shipping policy

 

Shipping Policy

General

WackyVenture Store sells products to individuals worldwide. These shipping terms apply to ordering products from our online store and corresponding deliveries.

We reserve the right to unilaterally change the shipping terms from time to time, so please review the shipping terms each time before placing an order.

 

Products and Product Prices

The features and prices of the products in our online store are presented alongside each product description. We reserve the right to change prices and shipping costs, so please check the prices at checkout before confirming your order.

The prices displayed on our site include value-added tax (VAT) for purchases made within the European Union (EU). For customers outside the EU, the prices shown are tax-free. In rare cases, your country’s customs office may charge additional import fees, duties, or taxes. These are determined by your local authorities and are your responsibility. We are not liable for delays due to customs procedures. If you fail to pay duties or taxes and the shipment becomes undeliverable, you will not receive a refund. The order will be considered complete from our end.

If a shipment requires additional customs clearance information or identification details (such as with deliveries to South Africa), and the customer does not provide the required information despite our requests and instructions, the parcel cannot be delivered. In such cases, the order will be considered fulfilled from our end and no refunds will be issued.

 

Estimated Delivery Time

Our estimated delivery timeframe is 5–10 business days, beginning on the first business day following the date of shipment. Weekends and public holidays are not included when calculating business days.

For orders shipped to Alaska, Hawaii, or remote areas of Canada, including remote communities in Northern Canada and other locations with limited carrier access, delivery may take longer than our standard delivery timeframe due to additional transit and last-mile delivery requirements.

For these locations, the estimated delivery timeframe is 10–15 business days, beginning on the first business day following the date of shipment. Weekends and public holidays are not included when calculating business days.

  

Shipping Costs

Shipping costs are calculated based on the total order value and the shipping destination.

Shipping rates may vary depending on the delivery address. Certain destinations, including Alaska, Hawaii, remote U.S. territories, and remote areas of Canada, such as Yukon, Nunavut, and the Northwest Territories, may be subject to additional shipping charges.

All applicable shipping costs are automatically calculated and displayed at checkout once the shipping address has been entered, before the order is placed and payment is completed.

If a customer requests a change to the shipping address after placing an order, shipping costs may be recalculated based on the new destination. Any additional shipping charges must be approved and paid before the address change can be processed, provided the order has not already been dispatched.

 

Ordering and Contract

You can order products from our online store by adding them to your shopping cart, confirming the order, and paying for the contents of the shopping cart. By placing an order with us, you are required to have read and committed to the current shipping terms. You understand that the order you place and confirm is binding and creates a contract between us according to these shipping terms, except as later mentioned regarding the right of withdrawal.

The customer is solely responsible for ensuring that all shipping information provided at checkout, including the recipient name, street address, apartment/unit number, postal code, city, state/province, country, telephone number, and email address, is complete, accurate, current, and deliverable. We are not responsible for delivery issues, delays, failed deliveries, or losses resulting from inaccurate, outdated, incomplete, or incorrectly entered shipping information provided by the customer.

 

Payment and Payment Methods

You can pay for your order using the payment methods described on the website and available in the shopping cart.

 

Order and Payment Confirmation

After a successful order, you will receive an order confirmation via email, so please provide your email address when placing the order. The order confirmation also confirms the payment method used.

If, for any unexpected reason, we cannot confirm your order, we will notify you by email as soon as possible.

 

Delivery Method

We will deliver your order using one of the delivery methods mentioned on our website.

 

Delivery Delays and Lost Shipments

Once your order has been processed and shipped, the estimated delivery timeframe is 5–10 business days. However, deliveries may occasionally be delayed due to customs procedures, local courier handling, holiday season congestion, exceptional local strikes, labor disputes, or severe weather conditions. These are external factors beyond our control, and we cannot be held liable for delays resulting from such third-party events.

Please note that the stated delivery time of 5–10 business days is an estimate based on average delivery times and not a guaranteed delivery timeframe. Refunds are not issued due to delivery delays that fall outside the estimated delivery timeframe.

If your order has not arrived within 60 calendar days from the order date, or if the shipment is confirmed lost earlier by the shipping carrier, we will reship the item(s) at no additional cost.

If a shipment is marked as delivered by the carrier, including timestamp, GPS confirmation, or proof of delivery (photo), the package will be considered successfully delivered.

If a shipment is marked as delivered but no proof of delivery photo is available and the customer claims non-receipt, the customer must provide a Non-Delivery Certificate (NDF) issued by the carrier. This document must be requested directly from the carrier and submitted to us for review.

 

Incorrect Address & Unclaimed and Undeliverable Packages

The customer is solely responsible for ensuring that all shipping information provided at checkout, including the recipient's full name, street address, apartment or unit number, postal code, city, state/province, country, telephone number, and email address, is complete, accurate, current, and deliverable.

The customer is also responsible for monitoring the shipment and collecting or accepting the package when required by the local carrier.

WackyVenture is not responsible for failed deliveries, delivery delays, unclaimed packages, or other delivery issues resulting from incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer, the recipient's failure to accept or collect the shipment, the recipient being unavailable, or other circumstances attributable to the recipient.

If the customer provides an incorrect or incomplete shipping address and the order has already been dispatched to that address, and the shipment cannot be retrieved, intercepted, or redirected, the order will be considered fulfilled on our end, and no refund will be issued.

If delivery cannot be completed due to an incorrect or incomplete address, failure to accept or collect the shipment, or another recipient-related delivery issue, the package may be returned to the international carrier's designated domestic or regional warehouse. Such packages are not returned to WackyVenture's return facility and will not be treated as a standard return or cancellation under our Return & Refund Policy. A package being returned to the carrier's warehouse under these circumstances does not constitute a customer-initiated return or cancellation.

Where the carrier makes re-delivery available, the customer may request another delivery attempt within the timeframe specified by the carrier. Re-delivery is subject to an additional fee determined on a case-by-case basis based on the carrier's applicable re-delivery, handling, storage, processing, and related charges.

The customer must provide WackyVenture with the recipient's complete and correct name, telephone number, and delivery address and must pay the applicable re-delivery fee in full before re-delivery can be arranged. All required information and payment must be received before the deadline specified by WackyVenture or the carrier.

Re-delivery cannot be arranged until the applicable fee has been paid and the complete delivery information has been confirmed. WackyVenture cannot guarantee that re-delivery will remain available after the carrier's stated deadline.

If the customer does not request re-delivery, does not provide the required corrected information, does not pay the applicable re-delivery fee within the specified timeframe, or otherwise fails to respond before the carrier's deadline, the package may be abandoned and/or destroyed by the carrier in accordance with the carrier's procedures.

In such circumstances, the order will be considered fulfilled by WackyVenture. No refund, replacement, store credit, or reimbursement of the original order value, shipping charges, re-delivery charges, or other associated costs will be issued for a shipment that could not be successfully delivered due to incorrect or incomplete customer-provided delivery information, failure to accept or collect the shipment, or failure to complete the available re-delivery process within the required timeframe.

Any subsequent shipment of the order, where still available, is subject to the applicable re-delivery charges and carrier availability.

 

Incomplete or Incorrect Shipping Information & Missing Customs Details

If an order is placed with incomplete or incorrect shipping information, or if additional details are required from the customer (such as information needed for customs clearance), it is the customer’s responsibility to provide the corrected or missing information upon request.

If the customer fails to provide the required details despite our attempts to contact and instruct them, the shipment cannot be delivered. In such cases, the order will be considered fulfilled from our end, and no refunds will be issued.

 

Shipping Protection

Shipping Protection is an optional service that provides coverage for packages that are lost, damaged in transit, or confirmed stolen after delivery, subject to the terms and conditions below.

By purchasing Shipping Protection, you agree to the following:

1. Coverage Scope

Shipping Protection applies only to:

  • Packages confirmed as lost in transit by the carrier
  • Items damaged during shipping (photo proof required)
  • Packages marked as delivered but reasonably believed to be stolen after delivery

2. Delivery Confirmation

If a shipment is marked as delivered by the carrier, including timestamp, GPS confirmation, or proof of delivery (photo), the package will be considered successfully delivered.

If a shipment is marked as delivered but no proof of delivery photo is available and the customer claims non-receipt, the customer must provide a Non-Delivery Certificate (NDF) issued by the carrier. This document must be requested directly from the carrier and submitted to us for review.

3. Theft Claims Requirements

Claims for stolen packages must include verifiable supporting documentation. This may include:

  • A police report or official case number
  • A carrier investigation report
  • A signed written statement confirming non-receipt

We reserve the right to deny claims that lack sufficient evidence.

4. Claim Timeframe

All claims must be submitted within 14 days of the marked delivery date. Claims submitted after this period may not be eligible.

5. Resolution

Approved claims will be resolved by reshipping the original item(s) at no additional cost.

Refunds or store credits are not provided under Shipping Protection.

6. Exclusions

Shipping Protection does not cover:

  • Incorrect or incomplete shipping addresses provided by the customer
  • Packages delayed in transit
  • Orders marked as delivered where no supporting evidence of theft or non-delivery is provided
  • Cases where the recipient refuses to cooperate with the carrier investigation


7. Non-Refundable Fee

The Shipping Protection fee is non-refundable under all circumstances.


We reserve the right to review and assess all claims on a case-by-case basis in accordance with this policy.

 

Non-Deliverable Addresses

We are currently unable to ship orders to APO/FPO/DPO military addresses.

If an order is placed using an APO/FPO/DPO address, we will contact the customer and request an alternative residential or business shipping address. The customer must provide a valid alternative shipping address within five (5) business days of our request.

If no alternative address is provided within this timeframe, the order will be cancelled and a refund will be issued to the original payment method, reduced by a 15% processing and handling fee. This fee reflects reasonable costs incurred at the time of purchase, including payment processing, order handling, and administrative costs.

We also reserve the right to refuse or cancel orders that include:

  • Freight forwarding addresses
  • P.O. Boxes (if not supported by the selected carrier)
  • Addresses located in restricted or sanctioned countries
  • Remote or high-risk areas where delivery is not supported by our shipping partners

In such cases, we will notify the customer as soon as possible and request an alternative valid shipping address. The customer must provide the alternative address within five (5) business days of our request.

If no alternative address is provided within this timeframe, the order will be cancelled and a refund will be issued to the original payment method, reduced by a 15% processing and handling fee. This fee reflects reasonable costs incurred at the time of purchase, including payment processing, order handling, and administrative costs.

 

Limitation of Liability

WackyVenture Store is not liable for any indirect or direct or other damages related to the order, delivery, or product, except to the extent that mandatory provisions of consumer protection law or other mandatory law have otherwise determined regarding that damage.

 

Force Majeure (Events Beyond Our Control)

We are not responsible for shipping delays or failure to deliver orders caused by events beyond our reasonable control. These may include, but are not limited to, natural disasters, pandemics, labor strikes, transportation disruptions, customs delays, government actions, war, civil unrest, or similar unforeseen circumstances. In such cases, any delay or failure to fulfill or deliver orders does not entitle the customer to compensation, order cancellation, or a refund.

 

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these terms and policies.